Product Preparation & Shipping
The time we need to start shipping our products is set from 1 to 24 hours from the submission of the order (except Saturday & Sundays). The typical delivery time of the products is 1 – 3 working days and is defined from the day of the start of the shipment. In cases of remote and inaccessible areas, it will take 1-2 days more.
For transfers delayed by external factors (such as strikes, road closures, extreme weather, etc.) our store bears no responsibility.
The available shipping methods are:
• Shipping by Courier with charges as described below.
The cost of transport is 3.5 euros and then per 1 kg +1 euro.
• Collection from the store, which is free Cash on delivery costs €2.50 and is valid for all items.
In case of special circumstances and force majeure (strikes, natural disasters, holidays, etc.) Siminosepafi bears no responsibility for the delay in the delivery of the product. For shipping abroad, the price is determined by the shipping companies themselves and is displayed in detail before completing your order.
Order Processing
Order processing, product collection and shipping are done daily (Monday to Friday) during business hours. Deliveries are not made on public holidays, days when our warehouse is closed due to the annual inventory.
Delivery time and availability indications
Please note that before completing your order, you will find an indication of availability on each product. The indicated time is indicative and not binding. It is clarified that the final confirmation of availability takes place during the processing of the order and the collection of the products at the distribution center, where the shipment of your order is finalized and scheduled for the products for which availability is confirmed. If the products are not available, it reserves the right not to accept the specific order and reject the specific sale. In this case, it will inform and refund the entire price of the canceled order. Orders are processed daily, during business days and hours.
Update in cases of unavailable products
For orders with products that are not immediately available, but on order, we will contact you to inform you of the estimated delivery time of the products. The update is usually made within the next two working days from the date of the order to the contact information you filled in your order. In case you want clarifications on shipping issues, your order has been delayed or for any other reason, please contact us on the company's phone numbers or by email at info@siminosepafi.gr.
Store Operation
The store has a physical and online presence
• Polyplatanos, Imathias 590 34
If you do not agree with the above conditions, please do not open the package in case you have received it via Courier and return it to us to give you your money back, otherwise the above applies. Submitting your order means full acceptance of the Terms and Conditions.
For any question or clarification contact the Siminosepafi team at info@siminosepafi.gr. Contact hours Monday to Friday 8:30 - 16:30.
Thank you for your trust!